IT Support Specialist
Job Description
IT Support Specialists provide technical assistance to users by troubleshooting hardware and software issues, ensuring that IT systems function efficiently. They are responsible for resolving technical problems, performing system maintenance, and supporting IT infrastructure.
Job Brief
IT Support Specialists offer crucial support to employees or clients by diagnosing and resolving IT issues. They assist with system installations, updates, and security measures while ensuring users have the resources they need to work efficiently.
Responsibilities
- Provide technical support to employees or customers via phone, email, or in person.
- Troubleshoot hardware and software problems, ensuring minimal downtime.
- Install and configure software, hardware, and network systems.
- Maintain IT systems, ensuring they are secure and up to date.
- Assist with system upgrades, backups, and data recovery.
- Create user documentation and conduct training for staff on software tools.
Requirements
- A degree in Computer Science, Information Technology, or a related field.
- Experience in IT support or a similar technical role.
- Proficiency in operating systems, network management, and hardware troubleshooting.
- Strong problem-solving and communication skills.
- Ability to work independently and prioritize tasks effectively.
Wages
IT Support Specialists typically earn between $45,000 and $70,000 annually, depending on experience, location, and industry.
Salary
$45,000 and $70,000 annually
